
Retail Operations Director
1 day ago
We are the world's leading brand in the design, manufacturing, and distribution of handmade art porcelain creations.
Ranging from sculpture and lighting to home accessories, our products embody a contemporary, elegant, and exclusive lifestyle.
- Manage day-to-day retail/store operations according to brand standards.
- Improve commercial performance by increasing sales turnover and maximizing profitability.
- Primarily responsible for Retail/store Sales, Business Development, and Corporate Sales.
Prior experience in Premium/Luxury Home Category (home décor, furniture, lighting, interior, and lifestyle products) is preferred.
Key responsibilities include:
- Exceeding Sales Targets
- Delighting customers and converting Project Business through Interior Designers & Architects
- Maintaining highest degree of customer service and in-store experience
- Expanding High-Net-Worth Individual (HNI) Database and collecting customer data
- Defining strategy actions to attract new customers and old customers more often
The ideal candidate will have:
- Education: Bachelor/Masters Degree/Diploma (Sales/Retail Sales)
- Experience: 4+ years of retail sales operational experience with luxury/Premium Brands
- Languages: Fluent English and Hindi
- Skills: Organized & process-oriented, Brand Image Concerned, Excellent communication and presentation skills
- Behavioral competencies: Responds promptly to customer needs, Manages difficult customer situations, Adapts to changes in work environment
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