Retail Operations Specialist

17 hours ago

Aligarh, Uttar Pradesh, India beBeeLeadership Full time ₹ 60,00,000 - ₹ 1,20,00,000
Store Operations Manager

As the Store Operations Manager, you will be responsible for overseeing the daily operations of the store and ensuring its success. Your key responsibilities include maintaining compliance with agreed guidelines to deliver a best-in-class customer experience, managing store revenue and cost targets, and implementing security measures to safeguard inventory and assets.

The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of driving sales growth and improving customer satisfaction. You will lead a team of retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness.

You will also collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and maintain integration of in-store and online operations.

To succeed in this role, you will need to be a strategic thinker with exceptional problem-solving skills, able to analyze data and make informed decisions. You will also need to be highly organized, with a focus on delivering results and meeting deadlines.

Key Responsibilities:

  • Manage and ensure store operations are in line with pre-defined SOPs
  • Control inventory levels, conduct regular stock checks, and coordinate with the supply chain for optimal product availability
  • Oversee visual merchandising efforts, ensuring product displays and store layouts are appealing and on-brand
  • Effectively track transactions and budgets for store operations, ensuring cost-effectiveness and financial targets are met
  • Implement security measures and loss prevention strategies to safeguard inventory and assets

Customer Experience:

  • Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution
  • Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty

People Management:

  • Lead retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness
  • Anchor trainings as required for team member development on product knowledge, sales techniques, and best practices

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