Restaurant Service Ambassador

4 weeks ago


Mumbai, Maharashtra, India Hunger Inc Hospitality Pvt Ltd Full time

Key Responsibilities:

  • Deliver exceptional service to guests by understanding our seasonal menus and consistently offering professional, friendly, and engaging interactions.
  • Warmly greet and welcome guests, providing a personalized experience that sets the tone for their visit.
  • Assist guests in selecting food and beverage items, offering recommendations and answering questions to ensure a seamless dining experience.
  • Ensure accurate order taking and timely delivery, maintaining a high level of service quality.
  • Handle guest complaints or special requests with tact and problem-solving skills, resolving issues efficiently.
  • Perform opening and closing procedures as per checklists, adhering to safety and sanitation policies.
  • Assist in training stewards for their restaurant duties, promoting a culture of excellence.
  • Adhere to Hunger Inc Hospitality Pvt Ltd policies, procedures, and service standards.

Requirements:

  • Must be living in Mumbai or willing to relocate to Mumbai.
  • Minimum 2 years of experience in a supervisory or captain role in a popular restaurant.
  • Previous point of sale system experience is an asset.
  • Strong communication and interpersonal skills, with fluency in English.
  • Ability to work well under pressure in a fast-paced environment.
  • Excellent guest service and problem-solving skills.
  • Ability to focus attention on guest and team needs, remaining calm and courteous at all times.


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