Restaurant Service Ambassador
4 weeks ago
Key Responsibilities:
- Deliver exceptional service to guests by understanding our seasonal menus and consistently offering professional, friendly, and engaging interactions.
- Warmly greet and welcome guests, providing a personalized experience that sets the tone for their visit.
- Assist guests in selecting food and beverage items, offering recommendations and answering questions to ensure a seamless dining experience.
- Ensure accurate order taking and timely delivery, maintaining a high level of service quality.
- Handle guest complaints or special requests with tact and problem-solving skills, resolving issues efficiently.
- Perform opening and closing procedures as per checklists, adhering to safety and sanitation policies.
- Assist in training stewards for their restaurant duties, promoting a culture of excellence.
- Adhere to Hunger Inc Hospitality Pvt Ltd policies, procedures, and service standards.
Requirements:
- Must be living in Mumbai or willing to relocate to Mumbai.
- Minimum 2 years of experience in a supervisory or captain role in a popular restaurant.
- Previous point of sale system experience is an asset.
- Strong communication and interpersonal skills, with fluency in English.
- Ability to work well under pressure in a fast-paced environment.
- Excellent guest service and problem-solving skills.
- Ability to focus attention on guest and team needs, remaining calm and courteous at all times.
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