Insurance Claims Examiner
1 week ago
Job Summary:
We are seeking a highly skilled and detail-oriented Insurance Claims Examiner to join our team at Cogneesol. As an Insurance Claims Examiner, you will be responsible for examining insurance claims to determine their validity and processing them in accordance with company policies and procedures.
Responsibilities:
• Examine insurance claims to determine their validity and process them in accordance with company policies and procedures.
• Collate information from various sources to assess claims and ensure accurate and fair assessment.
• Challenge any anomalies and decline invalid claims.
• Communicate effectively with customers, representatives, and veterinary practices to manage expectations throughout the claims process.
• Proactively manage caseloads and prioritize workloads to meet deadlines.
• Manage multi-channel correspondence across emails, post, and telephone calls.
• Effectively manage claim costs and ensure that claims are processed efficiently.
• Organize, record, and distribute incoming correspondence through multiple channels efficiently.
• Update and maintain policy records accurately.
• Liaise with internal and external customers via telephone and email.
• Maintain a high level of knowledge regarding products, procedures, service, systems, and frameworks.
Requirements:
• Willingness to learn the intricacies of claims processing.
• Excellent verbal and written communication skills.
• Ability to prioritize workloads and meet deadlines.
• Attention to detail and ability to identify anomalies.
• Proactive and self-motivated with a customer-focused outlook.
• Experience in handling insurance claims is preferred.
Preferred Requirements:
• Knowledge and experience of the insurance industry and claims processing.
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