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Business Process Optimization Leader
2 weeks ago
We are seeking a highly motivated Quality Assurance Director with a strong background in business process optimization. The ideal candidate will oversee quality control processes, drive continuous improvement initiatives, and manage teams to ensure compliance with regulatory standards.
Key Responsibilities:- Serve as a subject matter expert for mortgage processes and ensure adherence to applicable regulations.
- Develop and implement quality guidelines and checklists aligned with client expectations and compliance requirements.
- Analyze quality trends and collaborate with operational teams for performance improvement plans.
- Conduct regular audits to identify gaps and ensure implementation of corrective actions.
- Bachelor's degree in any discipline.
- Minimum 4-6 years of experience in BPO, with at least 2 years in a quality lead/supervisory role.
- Mortgage process experience is preferred.
- Strong understanding of quality tools and methodologies.
- Proficient in MS Excel, PowerPoint, and reporting tools.
- Excellent communication, coaching, and stakeholder management skills.
