Process Optimization Specialist

2 days ago

Jamnagar, Gujarat, India beBeeOperations Full time ₹ 12,00,000

Job Description:

The Operations Excellence Manager oversees and optimizes end-to-end business operations to ensure high-quality service delivery. This role involves client management, people & performance management, and cross-functional team leadership with a focus on process efficiency, stakeholder collaboration, and business growth.

Key Role Deliverables:

  • Business Transformation (80%): Develop and implement an operational excellence framework best suited for the vertical
  • Formulate and Manage detailed KPI tables across all businesses in the e-commerce domain
  • Identify and lead improvement initiatives in internal business/operational processes
  • Drive innovation and automation for waste elimination and efficiency improvement
  • Engage the employee base in various operational excellence initiatives
  • Service Delivery (20%): Provide service delivery support to process owners located at different locations including people management, performance tracking/financial analysis, and ensuring teams adhere to business policies/standards
  • Ensure adherence to service levels as defined by the client
  • Manage headcount coordination at client sites

Project & Team Management:

  • Oversee multiple projects across different Lines of Business (LOBs) ensuring timely delivery and quality standards
  • Lead a diverse team of 20+ members including Business Analysts, Process Excellence Leads/AMs, and content developers
  • Foster a collaborative and high-performance culture by setting clear goals mentoring team members and driving accountability

Operational & Process Excellence:

  • Identify process gaps and implement efficiency-driven solutions to improve workflows and service delivery
  • Work closely with Process Excellence Analysts to standardize operations reduce inefficiencies and drive continuous improvement
  • Leverage data insights to track performance optimize processes and ensure compliance with internal and client-defined SLAs

Required Skills and Attributes:

  • At least 2+ years of experience as Assistant Manager or Manager
  • Strong analytical and problem-solving skills
  • Demonstrated project/program management skills
  • Extensive understanding of mistake-proofing and automation tools
  • Lean Six Sigma GB certified or BB trained would be an added advantage
  • E-Commerce/Internet Industry experience either directly or indirectly as a service provider would be an added advantage
  • People management skills
  • Great communication skills self-motivated independent worker excellent interpersonal skills
  • Strong stakeholder and client management skills
  • Ability to lead and manage a diverse team across multiple functions
  • Excellent analytical problem-solving and decision-making abilities
  • Proficiency in project management tools reporting dashboards and financial systems is a plus

Keynotes:

Work from Client location leading ecom/shopping website

5 Days work hours

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