
Client Relationship Liaison
1 day ago
About our organization: We are a luxury jewelry brand known for our exquisite craftsmanship and timeless elegance. With a legacy of over 40 years, we blend tradition with contemporary artistry, offering finely crafted pieces that celebrate heritage and sophistication.
Key Responsibilities:- Manage client interactions via calls, WhatsApp, email, and in-person communication.
- Provide timely, professional, and solution-oriented responses.
- Maintain customer records, order details, and communication logs accurately.
- Plan and execute CRM campaigns to drive client retention.
- Track and analyze customer interactions to provide actionable insights.
- Identify recurring issues and support process improvement initiatives.
- Work closely with sales, marketing, and production teams to resolve client queries.
- Build and maintain strong relationships with high-value clients.
- Report on customer trends, feedback, and loyalty metrics to leadership.
We seek a proactive and detail-oriented professional to manage client relationships and ensure an exceptional experience for our luxury clientele. The ideal candidate thrives in a client-focused environment, is organized, and contributes to both daily execution and long-term improvements in customer engagement.
The successful candidate will have experience in CRM, luxury retail, or jewelry brands, proficiency in CRM tools, MS Office, strong communication and interpersonal skills, and be customer-focused, organized, proactive, and solution-driven.
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