
Senior Healthcare Product Specialist
1 day ago
This position bridges sales, product, and engineering by designing realistic demo scenarios, defining business outcomes, and representing the user perspective.
The Product SME ensures all demos align to practical workflows, working closely with cross-functional teams. This role is strictly involved in product development and does not involve access to sensitive client data or Protected Health Information (PHI) & Personally Identifiable Information (PII).
Key Responsibilities:- Author, document, and maintain detailed demo scenarios, scripts, and storyboards tailored to workflows (claims, enrollment, eligibility, pharmacy, provider).
- Curate and validate synthetic demo data.
- Collaborate with engineers to ensure all scenarios reflect actual product capabilities and value.
- Define talk tracks, metrics for demo success, and acceptance criteria.
- Lead or co-lead client demos, gathering feedback, and iterating scenarios/templates accordingly.
- Train Sales and Product teams on demo delivery and scenario alignment to business requirements.
- Capture post-demo feedback and contribute to knowledge and template updates.
- A minimum of 14+ years of experience.
- Experience in healthcare product management/consulting.
- Deep understanding of claims adjudication, provider, or PBM processes.
- Exceptional communication, documentation, and presentation skills.
- Experience with SaaS or demo environments is a plus.
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