Scientific Instrumentation Specialist
3 days ago
Overview
A Scientific Instrumentation Specialist Position at Waters Corporation
We are seeking a skilled Scientific Instrumentation Specialist to join our team at Waters Corporation. As a specialist, you will be responsible for supporting the installation, maintenance, and troubleshooting of our scientific instrumentation.
The successful candidate will have a strong background in chemistry or biology, with experience working with scientific instrumentation. They will also possess excellent communication skills and the ability to work effectively with customers.
This is a territory-based position with traveling within your designated territory and occasional travel to other countries for activities such as governance of department, local business support, meetings, and training.
About Us
Waters Corporation is a world-leading specialty measurement company that has pioneered chromatography, mass spectrometry, and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, we operate directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries.
Job Responsibilities
- Installation, performance maintenance, troubleshoot, and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
- Establish and maintain effective relationships with external and internal customers ensuring their success
- Manage customer expectations by communicating work performed and providing follow-up plans if needed
- Evaluate customer compliance regulations and ensure adherence
- Deliver system-level training at customer sites
- Manage service inventory according to Waters policies
- Issue field service reports daily to document work performed
- Maintain a sound knowledge of technology and customer application demands
- Collaborate with the Sales team to identify future business development opportunities and needs for service contract sales
- Ensure quality system procedures and Health & Safety standards are adhered to at all times
Requirements
- Bachelor's/Master's degree in Chemistry or Biology, engineering, or other science-related fields desired; equivalent experience, training, and education considered
- At least 3 years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation; preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
- Ability to perform effective system-level troubleshooting
- Understanding of scientific application workflow and scientific software systems (CDS, SDMS, LIM, ELN)
- Strong customer focus
- Excellent communication skills
- Personal sense of integrity
- Effective time management skills
- System-level approach to problem-solving
- Analytical mindset with a strong drive to resolve open issues
- Excellent verbal and written communication skills
Salary
$80,000 - $110,000 per year, depending on qualifications and experience
Benefits
We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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