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Workplace Services Team Lead
2 weeks ago
Embracing the cutting-edge is a hallmark of our company's culture. We're not just keeping pace with technology – we're setting the bar. Artificial intelligence and digital innovation are transforming industries, and we're at the forefront.
Key Responsibilities:- Team Leadership: Spearhead and manage a team of service desk analysts, ensuring high performance, accountability, and quality of work.
- Incident & Request Management: Oversee the incident and request management process, guaranteeing that issues are prioritized and resolved within agreed-upon service level agreements (SLAs).
- SLA & Performance Monitoring: Ensure the team meets or surpasses established SLAs and key performance indicators (KPIs).
- Operational Efficiency: Identify areas for improvement within the team's workflows and propose optimizations or improvements.
Our organization excels in delivering lasting value to leading enterprises globally. Leveraging deep business knowledge, operational excellence, and cutting-edge solutions, we empower companies across industries to thrive.
We're seeking a highly skilled individual who thrives in an environment marked by rapid change and innovation. The ideal candidate will be passionate about building and deploying groundbreaking AI solutions and driven to push the boundaries of what's possible.
Qualifications:- College diploma or university degree in computer science.
- Relevant work experience in Knowledge Management and Team Management.
- Strong communication skills – English both spoken and written.
Come join us and propel your career forward.
