Workplace Delivery Coordinator

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Workplace Delivery CoordinatorCorporate SolutionsWhat this job involves OVERALL ROLEThis position is in its nature proactive and focused on the detail to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time while maintaining safe working practices throughout all we do The role actively ensures the day to day service delivery by the Workplace team and vendor partners ensuring compliance to SOPs and SLAs Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight with agility of mind and so service provision to maintain this alignment Transforming to the Workplace Team of the futureCommitment to deliver the best level of service every time through obsessive level of attention detailEnsures resets back to agreed format including owning Clear Deck policy Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBsProactive checks to agreed schedule reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplaceOperations ManagementFunctional operational control to deliver excellence every timeImplement service tasks procedures and policies and measure performanceReview and spot-check suppliers service providers performance to ensure contractual obligations are deliveredUnderstand the operational technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and servicesProvide comprehensive workplace management for the office premisesImplement and manage the change control processResolve user s complaints and concerns with solutions and follow upBe able to resolve problems or improve operationsImplementation of service task procedures and policiesPrepare risk assessments for self-deliveryAssist with critical out-of-hours issues participate as a key team member in responses to emergency situationsReport building incident following with set escalation channels with measures and solutionsResponsible for monitoring and managing staff performance with criteria set in Individual Performance ManagementCoordinate manage and oversee vendors to perform a wide range of workplace-related servicesEnsure service deliverables meet SLAs and KPIsWork with all related parties on timely delivery of all servicesEnsuring up to date information on Clients Property Services SharePointWhen necessary raise risks to Workplace Experience Site Lead for further investigationContinuous Improvement implementationCost saving mind-set that drives value for service as every levelConduct data analysis report when necessarySupport with critical out-of-hours issues participate as a key team member in responses to emergency situationsResets back to agreed format including owning Clear Deck policy Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBsProactive checks to agreed schedule reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplaceSound like you To apply you need to have Ideal ExperienceExcellent verbal and written communication skillsA minimum of 3 years in the facility management industry hospitality industryAn added benefit would be a Bachelors degree in facilities management building business or other related field however this is not a must Other Personal CharacteristicsDetail focused and proactive in natureSelf-motivatedExhibits honesty trustworthinessOpen to new ideas willing to challenge status quoWhat we can do for you At JLL we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package Apply today Location On-site Hyderabad TSIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements Were interested in getting to know you and what you bring to the table JLL Privacy NoticeJones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We 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application and or overall selection process you may contact us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL