
Delivery Strategist
2 days ago
The ideal candidate will oversee the structure, execution, and success of the delivery organization encompassing Business Systems Analysts (BSAs), Project Analysts, and Delivery Managers.
This role ensures seamless client-facing solution delivery by optimizing project execution, enhancing task clarity, upholding documentation standards, and aligning team efforts with business outcomes.
Key ResponsibilitiesTeam Leadership and Development- Lead and mentor a high-performing team of BSAs, Project Analysts, and Delivery Managers, fostering a culture of strong execution and career growth.
- Define clear team roles, responsibilities, and performance expectations to ensure consistent success across delivery pods.
- Support hiring efforts, conduct interviews, and contribute to onboarding processes for new team members.
- Promote a collaborative and knowledge-sharing environment across global teams.
- Monitor delivery execution across pods/accounts, ensuring visibility and coordination.
- Guide BSA and Analyst task execution to ensure clarity, timeliness, and quality of deliverables.
- Align Delivery Managers on sprint planning, issue management, and stakeholder communication.
- Track timelines, manage resource allocation, and report on delivery health metrics.
- Implement and maintain frameworks for BSA deliverables, documentation consistency, and requirement traceability.
- Support Project Analysts in handling documentation, scope tracking, and handoff coordination.
- Ensure Delivery Managers maintain proper reporting structures, accountability models, and KPIs.
- Drive consistency through standard operating procedures and execution best practices.
- Monitor throughput, documentation standards, and cadence to identify trends and performance gaps.
- Standardize scalable processes and tools to increase delivery effectiveness across verticals.
- Address inefficiencies and resolve team collaboration gaps proactively.
- Partner with Client Services, Product, and Technical leadership to align capabilities and staffing with evolving demand.
- Collaborate with leadership to define strategic priorities, staffing plans, and performance goals.
- Provide accurate team availability and delivery capacity projections.
- Deliver presentations and reports showcasing team impact, delivery health, and process improvements.
- Champion delivery best practices to maintain trust and alignment with stakeholders.
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