Digital Workplace Operations Executive Lead

4 days ago

Hyderabad, Telangana, India beBeeLeadership Full time US$ 1,50,000 - US$ 2,00,000
Job Title

We are seeking a seasoned Digital Workplace Operations Executive Lead to drive our end-user support and digital workplace operations at a global scale.

Main Responsibilities
  • Strategic Leadership: Develop a global strategy to continuously innovate end-user services, delivering measurable improvements in experience and productivity.
  • Operational Excellence: Oversee desktop engineering initiatives, manage the operations of tech cafes, and define, monitor, and optimize SLAs to ensure exceptional end-user satisfaction.
  • Team and Relationship Management: Build influential relationships across the organization and with senior executives globally, ensuring alignment of IT initiatives with business objectives.
Required Skills and Qualifications
  • Bachelor's Degree: Required, Advanced degrees or certifications (e.g., ITIL) preferred.
  • Experience: Proven experience leading and transforming IT services organizations, preferably with 15 years managing IT professionals.
  • Skills: Strong understanding of Nexthink capabilities, advanced knowledge of end-user computing technologies, SLA management, and vulnerability management.
Benefits

The ideal candidate will have a strong track record of driving digital transformation and improving end-user experiences. They will possess excellent leadership and communication skills, with the ability to build and maintain effective relationships with stakeholders.

What We Offer

In this role, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional IT services. You will be responsible for developing and implementing strategies that drive business growth and improve customer satisfaction.

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