Technical Integration Lead

5 days ago

Noida, Uttar Pradesh, India beBeeIntegration Full time ₹ 9,00,000 - ₹ 12,00,000
Technical Integration Specialist

This is a client-facing role requiring both strong technical acumen and excellent communication skills. You will serve as the technical backbone for our customers, managing escalated support issues, leading product integrations, and collaborating closely with engineering and product teams.

As a Technical Integration Specialist, you will lead technical support operations by resolving high-priority escalations and providing hands-on problem resolution. You will own and manage end-to-end product integrations with client systems (APIs, Webhooks, SSO, CRMs, etc.).

You will act as a technical liaison between clients, Customer Success Managers, and internal product/engineering teams. You will create and maintain technical documentation, SOPs, and integration guides. You will perform root cause analysis and suggest product/feature improvements based on client issues and recurring feedback.

You will build and scale internal tools or scripts to automate repetitive support tasks or diagnostics. You will lead and mentor junior support engineers and help improve internal processes and turnaround time. You will ensure SLAs, quality benchmarks, and customer satisfaction targets are consistently met.

This role requires 6+ years of experience in technical support, solutions engineering, or integration engineering within a B2B SaaS or enterprise tech environment. You should have a strong working knowledge of APIs (REST/JSON), authentication protocols (OAuth, SSO, SAML), web technologies (React, Angular, Node, Webhooks), SQL/NoSQL Databases (MongoDB, Postgres), troubleshooting performance issues, streaming platform (Kafka), and experience integrating SaaS platforms with third-party systems (CRMs, HRMS, ERPs, etc.).

You should be comfortable debugging client issues using logs, dev tools, or API requests. You should have excellent communication skills—able to explain complex technical issues in simple terms, participate in client discussions to understand their requirements and propose solutions. You should also have proven experience working with global clients and cross-functional teams.

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