System Support Expertise Specialist

1 week ago

Davangere, Karnataka, India beBeeAnalytical Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: System Support Expertise Specialist

This is a hands-on role that sits at the heart of our business operations, supporting bespoke applications across key areas.

We are seeking a highly skilled and driven individual to fill this position. Success in this role requires someone who thrives in a fast-paced, dynamic environment — someone who can think on their feet, manage competing priorities, and remain calm and effective under pressure.

  • The ideal candidate will have proven experience in system support within a high-pressure, fast-changing environment.
  • Strong analytical and problem-solving skills with attention to detail are essential.
  • The ability to adapt quickly, take ownership, and drive issues to resolution is crucial.
  • Excellent communication skills and a user-focused approach are necessary.

Key Responsibilities:

  • Act as a front-line responder within the System Support team, resolving incidents and service requests raised by users.
  • Take full ownership of assigned incidents, problems, and service requests in ServiceDesk Plus, ensuring timely acknowledgment, regular updates, and resolution within SLA targets.
  • Escalate issues when required and collaborate with senior stakeholders to ensure prompt and effective resolution.

Requirements:

  • A relevant degree in Information Systems, computing studies, IT or other related fields.
  • A minimum of 3-5 years of experience as System Support Analyst or a similar role.
  • Experience of supporting business critical applications and customer-facing web applications.

Skills and Qualifications:

  • Demonstrated experience delivering training to stakeholders and end users in a clear and engaging manner.
  • Strong analytical skills, with the ability to investigate and determine root causes of recurring application issues.
  • Familiarity with ITSM tools such as ServiceDesk Plus, ServiceNow (SNOW), or Zendesk.

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