Global Language Solutions Coordinator

4 weeks ago


Pune, Maharashtra, India Rikaian Technology Full time

Rikaian Technology, a global leader in language solutions, seeks a skilled Vendor Manager to oversee our network of language service vendors and ensure timely delivery of high-quality language solutions to our clients.

Key Responsibilities

Vendor Relationship Management:

  • Develop and maintain strong relationships with existing language service vendors.
  • Identify and onboard new vendors to expand and diversify the vendor pool.
  • Negotiate contracts, rates, and terms with vendors to ensure cost-effective and high-quality services.

Vendor Performance Monitoring:

  • Monitor vendor performance against key performance indicators (KPIs) such as quality, turnaround time, and customer satisfaction.
  • Implement performance improvement plans as needed to address any issues or concerns.
  • Conduct regular vendor evaluations and provide feedback to vendors to drive continuous improvement.

Project Coordination:

  • Collaborate with project managers and other internal stakeholders to ensure that vendor assignments are aligned with project requirements and timelines.
  • Allocate projects to vendors based on their areas of expertise, availability, and performance history.
  • Act as the main point of contact for vendors, addressing any questions or concerns they may have during the project lifecycle.

Vendor Development:

  • Provide training and support to vendors on company policies, procedures, and tools.
  • Identify opportunities for vendor development and collaborate with vendors to enhance their skills and capabilities.
  • Stay informed about industry trends, technologies, and best practices to support vendor development initiatives.
Requirements

Skills and Qualifications:

  • Proven experience in vendor management, preferably in the language service industry.
  • Strong negotiation and contract management skills.
  • Excellent communication, interpersonal, and relationship-building skills.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in using vendor management systems and other relevant software.

Education:

Bachelor's degree in business administration or a related field.

Industry:

Language/Localization



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