Global Language Solutions Coordinator
4 weeks ago
Rikaian Technology, a global leader in language solutions, seeks a skilled Vendor Manager to oversee our network of language service vendors and ensure timely delivery of high-quality language solutions to our clients.
Key ResponsibilitiesVendor Relationship Management:
- Develop and maintain strong relationships with existing language service vendors.
- Identify and onboard new vendors to expand and diversify the vendor pool.
- Negotiate contracts, rates, and terms with vendors to ensure cost-effective and high-quality services.
Vendor Performance Monitoring:
- Monitor vendor performance against key performance indicators (KPIs) such as quality, turnaround time, and customer satisfaction.
- Implement performance improvement plans as needed to address any issues or concerns.
- Conduct regular vendor evaluations and provide feedback to vendors to drive continuous improvement.
Project Coordination:
- Collaborate with project managers and other internal stakeholders to ensure that vendor assignments are aligned with project requirements and timelines.
- Allocate projects to vendors based on their areas of expertise, availability, and performance history.
- Act as the main point of contact for vendors, addressing any questions or concerns they may have during the project lifecycle.
Vendor Development:
- Provide training and support to vendors on company policies, procedures, and tools.
- Identify opportunities for vendor development and collaborate with vendors to enhance their skills and capabilities.
- Stay informed about industry trends, technologies, and best practices to support vendor development initiatives.
Skills and Qualifications:
- Proven experience in vendor management, preferably in the language service industry.
- Strong negotiation and contract management skills.
- Excellent communication, interpersonal, and relationship-building skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in using vendor management systems and other relevant software.
Education:
Bachelor's degree in business administration or a related field.
Industry:
Language/Localization
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