Language Solutions Manager

1 month ago


Pune, Maharashtra, India Rikaian Technology Full time
About Rikaian Technology

Rikaian Technology is a global technology solutions provider that helps clients overcome language barriers and grow their reach and engagement. Our innovative platforms handle various file formats and languages, and our AI-powered localization services ensure high-quality content delivery.

Job Description

The Vendor Manager will play a key role in managing relationships with our network of language service vendors, ensuring timely delivery of high-quality language solutions that meet client needs. The ideal candidate will have a strong understanding of the language service industry, excellent communication skills, and the ability to build and maintain strategic partnerships with vendors.

Key Responsibilities
  • Develop and maintain strong relationships with existing language service vendors.
  • Identify and onboard new vendors to expand and diversify the vendor pool.
  • Negotiate contracts, rates, and terms with vendors to ensure cost-effective and high-quality services.
  • Monitor vendor performance against key performance indicators (KPIs) such as quality, turnaround time, and customer satisfaction.
  • Implement performance improvement plans as needed to address any issues or concerns.
  • Conduct regular vendor evaluations and provide feedback to vendors to drive continuous improvement.
Requirements
  • Proven experience in vendor management, preferably in the language service industry.
  • Strong negotiation and contract management skills.
  • Excellent communication, interpersonal, and relationship-building skills.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in using vendor management systems and other relevant software.
  • Fluency in multiple languages (desired but not required).
Benefits
  • Health insurance
  • PF
  • Books allowance
  • Employee assistance programs
  • 5 days a week
  • Flexible work hours

Rikaian Technology is a passionate team of dynamic individuals committed to delivering top-tier data security and customer service. We aim to help customers dissolve language barriers through our innovative solutions.



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