Voice Based Customer Support Representative

1 week ago

Hyderabad Secunderabad Telangana, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 6,00,000
Job Overview:

As a Customer Support Voice Process professional, you will play a crucial role in ensuring exceptional customer experiences through effective voice-based communication. Your primary responsibility will be to handle inbound and outbound voice calls, addressing customer concerns related to products, services, billing, orders, or technical issues.

Key Responsibilities Include:

  • Handling inbound and/or outbound voice calls to support customers
  • Addressing customer concerns related to products, services, billing, orders, or technical issues
  • Providing accurate and prompt information or resolution in a courteous manner
  • Escalating unresolved issues as per process SOPs
  • Maintaining call logs and updating CRM systems appropriately
  • Achieving performance targets like AHT, FCR, CSAT, and call quality
  • FOLLOWING COMMUNICATION SCRIPTS AND COMPLIANCE PROCEDURES STRICTLY
Eligibility Criteria:

To be successful in this role, you must possess the following qualifications:

  • Education: 12th Pass / Diploma / Any Graduate
  • Experience: 0–3 years in voice-based customer support (preferred)
  • Communication Skills:
  • Domestic Process: Good verbal communication in regional/local language + English
  • International Process: Fluency in English with neutral accent
  • Basic knowledge of computers and customer service etiquette
  • Ability to work in shifts, including weekends if required
Key Skills Required:
  • Good verbal communication and active listening
  • Patience and empathy in handling customer issues
  • Basic computer knowledge (MS Office, CRM tools)
  • Multitasking and time management
  • Positive attitude and team spirit

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