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23 hours ago
**Global Customer Service Representative Role Overview:**
This position involves interacting with international customers through various channels, including voice and non-voice communication. As a global customer service representative, you will be the first point of contact for our clients, handling their inquiries, resolving issues, and providing support.
**Key Responsibilities:
- Customer Communication: Engage with international customers via phone, email, or chat, ensuring timely and professional responses to their queries.
- Issue Resolution: Accurately identify and resolve customer complaints, providing clear explanations and solutions.
- Performance Metrics: Meet and exceed performance targets, including call quality, resolution time, and customer satisfaction.
**Benefits and Career Advancement Opportunities:**
- Competitive Salary and Incentives: Enjoy a rewarding salary package with opportunities for growth and career advancement based on performance.
- Training and Development: Participate in comprehensive training programs designed to enhance your skills and knowledge, preparing you for future roles within the company.
- Global Exposure: Work in an international business process outsourcing (BPO) environment, interacting with diverse clients and colleagues from around the world.
- Work-Life Balance: Enjoy a supportive work environment that values employee well-being and offers flexible working arrangements.
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