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IT Service Desk Engineer

1 week ago

Bengaluru, Karnataka, India HCLTech Full time
About the Role

HCLTech is seeking an experienced IT Service Desk Engineer to join our team. In this role, you will be responsible for providing high-quality technical support to our clients across various geographies.

The successful candidate will have a proven track record of providing excellent customer service, resolving complex technical issues, and working collaboratively as part of a team. You will be expected to troubleshoot and resolve technical issues related to desktops, laptops, printers, and other end-user devices.

Responsibilities:

  • Provide technical support to clients via telephone, chat, emails, or self-service tickets.
  • Perform hardware and software support to users, including application supports like MS Office, Citrix, VPN, SCCM, Amazon Workspaces, etc.
  • Conduct customer call backs as required.
  • Manage and provide support to different LOBs during requirement.

Requirements:

  • Proven experience in a technical support or service desk role.
  • Familiarity with common operating systems (Windows, macOS, Linux).
  • Basic knowledge of networking concepts (DNS, TCP/IP, VPN, etc.).
  • Experience with Active Directory, email clients, and remote desktop tools.
  • Familiarity with ITSM tools (e.g., ServiceNow, Jira, or similar).

What We Offer:

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Collaborative and dynamic work environment.