Current jobs related to Service Desk Engineer - Bengaluru, Karnataka - Euromonitor
-
Service Desk Engineer
1 day ago
Bengaluru, Karnataka, India MUFG Global Service Full timeRole ProfileThe Senior Service Desk Analyst plays a key role in managing advanced technical issues, mentoring junior team members, and ensuring the smooth operation of the service desk. This role requires strong technical expertise, analytical skills, and the ability to handle escalations while ensuring end-user satisfaction.The successful candidate will...
-
IT Service Desk Analyst
1 day ago
Bengaluru, Karnataka, India MUFG Global Service Full timeAs a key member of our team, the Senior Service Desk Analyst will play a crucial role in managing advanced technical issues, mentoring junior team members, and ensuring the smooth operation of the service desk.Key Responsibilities:Provide second-level technical support for escalated incidents and service requestsTroubleshoot and resolve advanced hardware,...
-
IT Service Desk Engineer
1 day ago
Bengaluru, Karnataka, India MUFG Global Service Full timeAbout the Role: The Junior Service Desk Analyst is an entry-level role responsible for providing first-level technical support to end users. This role involves diagnosing and resolving technical issues, logging incidents, and escalating more complex problems to higher levels of support. The position is focused on delivering excellent customer service and...
-
Service Desk engineer
3 weeks ago
Bengaluru, Karnataka, India Axiom Software Solutions Limited Full timeProven work experience as a Service Desk Engineer or similar role• Strong knowledge of Windows and Mac operating systems• Familiarity with network troubleshooting and network configurations• Excellent customer service and communication skills• Ability to diagnose and resolve hardware and software issues• Attention to detail and problem-solving...
-
Service Desk Lead
3 weeks ago
Bengaluru, Karnataka, India Tata Consultancy Services Full timeJob Role - Service Desk LeadExperience Range: 4 to 8 yearsJob Location: BangaloreJob DescriptionRoles/ responsibilitiesManage the day-to-day activities of IT- Helpdesk Operations.Manage and co-ordinate the processing of incoming calls/Chats/ tickets to ensure timely and effective resolution of incidents and requests as per pre-defined SLA.Co-ordinate and...
-
Senior Help Desk Engineer
1 day ago
Bengaluru, Karnataka, India MUFG Global Service Full timeJob Requirements:To be successful in this role, you should have:Bachelor's degree in IT, Computer Science, or related field5 years of experience in a similar technical support or service desk roleStrong technical expertise in troubleshooting operating systems, hardware, and software
-
Help Desk Officer
2 days ago
Bengaluru, Karnataka, India MUFG Global Service Full timeAbout Us: MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...
-
Service Desk Engineer
2 days ago
Bengaluru, Karnataka, India IT AISA Full timeJob Description : We are looking for a Senior Service Desk Technician for one of our clients. Your job scope is as follows : - Provide advanced-level technical support to end-users via phone, email, and in-person. - Assess and qualify the request. - Diagnose and troubleshoot hardware, software, and network issues. - Assist with the installation,...
-
Help Desk Officer
2 days ago
Bengaluru, Karnataka, India MUFG Global Service Full timeAbout Us: MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...
-
Service desk lead
3 weeks ago
Bengaluru, Karnataka, India Wipro Full timeRole Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...
-
Service Desk Agent
3 weeks ago
Bengaluru, Karnataka, India Tata Consultancy Services Full timeSkill : Service Desk Agent L1Job Location : BengaluruExperience : 1 to 3 YearsJob Description :Manage the day-to-day activities of IT- Helpdesk Operations.Manage and co-ordinate the processing of incoming calls/Chats/ tickets to ensure timely and effective resolution of incidents and requests as per pre-defined SLA.Co-ordinate and implement processes and...
-
Service Desk Agent
3 weeks ago
Bengaluru, Karnataka, India Tata Consultancy Services Full timeSkill : Service Desk Agent L1Job Location : BengaluruExperience : 1 to 3 YearsJob Description :Manage the day-to-day activities of IT- Helpdesk Operations.Manage and co-ordinate the processing of incoming calls/Chats/ tickets to ensure timely and effective resolution of incidents and requests as per pre-defined SLA.Co-ordinate and implement processes and...
-
Service Desk Engineer
2 weeks ago
Bengaluru, Karnataka, India Neurones IT Asia Full timeWe are looking for a Senior Service Desk Technician for one of our clients. Your job scope is as follows:Provide advanced-level technical support to end-users via phone, email, and in-personAssess and qualify the requestDiagnose and troubleshoot hardware, software, and network issuesAssist with the installation, configuration, and maintenance of computer...
-
Service Desk Engineer
5 days ago
Bengaluru, Karnataka, India IT AISA Full timeJob Description :We are looking for a Senior Service Desk Technician for one of our clients. Your job scope is as follows :- Provide advanced-level technical support to end-users via phone, email, and in-person.- Assess and qualify the request.- Diagnose and troubleshoot hardware, software, and network issues.- Assist with the installation, configuration,...
-
IT Service Desk Analyst
7 hours ago
Bengaluru, Karnataka, India HCLTech Full timeService Desk Analyst Job SummaryWe are seeking an experienced Service Desk Analyst to join our team at HCLTech. As a Service Desk Analyst, you will be responsible for providing technical support to our clients via phone, email, and ticketing system. Your primary goal will be to troubleshoot and resolve technical issues related to desktops, laptops, printers,...
-
Service Desk Analyst II
3 weeks ago
Bengaluru, Karnataka, India AtkinsRéalis Full timeJob Description : Service Desk Analyst - French, Global Service Desk We're AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services and project management company dedicated to engineering a better...
-
IT Service Desk Engineer
5 days ago
Bengaluru, Karnataka, India Wipro Full timeJob Description:We are looking for a skilled Service Desk Analyst (Level 1.5) to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to customers via phone, email, and chat. You will troubleshoot issues related to Windows, Virtual Machines, Security and Compliance Protocols, Application Troubleshooting, Microsoft...
-
Help Desk Officer
3 weeks ago
Bengaluru, Karnataka, India MUFG Global Service (MGS) Full timeAbout Us:MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...
-
Service Desk Administrator
3 weeks ago
Bengaluru, Karnataka, India MACOM Full timeMACOM is an Equal Opportunity Employer We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status or veteran status or any other legally protected status Service Desk Administrator Job Purpose: MACOM Technology Solutions is looking for a Service Desk Administrator...
-
Help Desk Officer
3 weeks ago
Bengaluru, Karnataka, India MUFG Global Service (MGS) Full timeAbout Us:MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...
Service Desk Engineer
4 weeks ago
Responsibilities:
❖End-User Computing Management:
o Administer and manage Microsoft Intune for device provisioning, policy enforcement, and compliance.
o Handle advanced troubleshooting and support for end-user devices, including laptops, desktops, mobile devices, and peripherals.
o Optimize user performance through proactive issue identification and resolution.
❖ Asset and Configuration Management:
o Maintain and manage an accurate inventory of IT assets, ensuring compliance with organizational policies.
o Oversee the configuration management database (CMDB), ensuring it is up-to-date and reflects all hardware, software, and license details. o Implement and enforce best practices for asset lifecycle management, including procurement, deployment, maintenance, and disposal.
❖ Automation and Scripting:
o Develop and deploy PowerShell scripts to automate tasks and streamline IT operations.
o Leverage scripting to improve the efficiency of software deployments, patching, and configurations.
❖ Technical Support and Troubleshooting:
o Provide Tier 3 support for escalated issues related to end-user devices, Microsoft 365, and related software. Euromonitor International is the world's on thousands of products and services around the world. Service Desk Engineer Tech Services Bangalore
o Troubleshoot and resolve issues with performance, connectivity, applications, and security.
o Collaborate with security teams to manage and support systems like CrowdStrike, Webroot, and Mimecast.
❖ ITIL-Aligned Processes: o Lead ITIL-aligned practices, including incident, problem, change, request, and configuration management.
o Ensure SLA compliance and drive continuous service improvements.
❖ Mentorship and Training:
o Provide mentorship and training to junior team members to enhance their technical skills and knowledge.
o Act as a point of escalation and expertise within the service desk team.
❖ Technical Documentation:
o Create and maintain detailed technical documentation, including SOPs, configuration guides, and troubleshooting guides.
o Maintain and share knowledge base articles for internal and end-user use.
❖ Project Involvement:
o Support IT projects related to end-user computing, including device rollouts, software upgrades, migrations, and asset tracking.
o Participate in planning, execution, and monitoring of projects, ensuring minimal disruption to users
Requirements
❖ Technical Expertise – advanced knowledge of:
o Active Directory o Operating Systems – Windows, Mac, and Linux o Microsoft 365 Admin
o Intune/MEM for device management and policy enforcement
o Security tools, including Mimecast, Webroot, and CrowdStrike
❖ Asset Management and Configuration – expertise in managing IT assets and maintaining accurate configurations.
❖ Continual Service Improvement – proactive in identifying and implementing service enhancements.
❖ Customer Service Management – commitment to delivering exceptional user experiences.
❖ Problem Management – strong problem-solving skills to resolve complex technical issues.
❖ Ownership and Initiative – self-motivated with a proactive approach to responsibilities.
Benefits
Professional Development: Grow your career with opportunities within a consultative and professional environment
Flexible Work Schedule: Achieve a healthy work-life balance with our flexible work schedule options, including remote work opportunities and flexible hours
Positive Work Environment: Join a collaborative and inclusive workplace culture where your ideas are valued, diversity is celebrated, and teamwork is encouraged
Community Involvement: Make a positive impact in the community through our volunteer programs, charitable initiatives, and corporate social responsibility efforts
(and more….)
Our Values
We act with integrity
We are curious about the world
We are stronger together
We seek to empower
We find strength in diversity
