Service Desk Lead

As a key member of our team, the Senior Service Desk Analyst will play a crucial role in managing advanced technical issues, mentoring junior team members, and ensuring the smooth operation of the service desk.Key Responsibilities:Provide second-level technical support for escalated incidents and service requestsTroubleshoot and resolve advanced hardware,...

Role ProfileThe Senior Service Desk Analyst plays a key role in managing advanced technical issues, mentoring junior team members, and ensuring the smooth operation of the service desk. This role requires strong technical expertise, analytical skills, and the ability to handle escalations while ensuring end-user satisfaction.The successful candidate will...

Role Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...

We are looking for a Service Desk Team Lead for one of our clients. Your job scope is as follows : - Provide expertise and advanced-level technical support to technician and end-users. - Overseeing the technical operations of the service desk team, providing expert-level technical support, and leading the team in diagnosing and resolving complex technical...

Description Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an...

Dear CandidateGreetings from TCS Role: Service Desk Operations LeadsLocation: Bangalore/ChennaiExperience Range: 5 to 8 YearsJob Description:Technical Lead for Operations Team.Review current major incidents, scheduled outages, and business events for the day to assess any adjustments to staffing plans.Review shift staffing to understand who is working, their...

Dear CandidateGreetings from TCS Role: Service Desk Operations LeadsLocation: Bangalore/ChennaiExperience Range: 5 to 8 YearsJob Description:Technical Lead for Operations Team.Review current major incidents, scheduled outages, and business events for the day to assess any adjustments to staffing plans.Review shift staffing to understand who is working, their...

Job DescriptionOverviewWe are seeking an experienced and results-driven IT L1/L2 Service Desk Team Leader. Working with your peers to the Service Desk Manager to oversee our IT service desk operations 24/7 at the Global Service Centre. The ideal candidate will manage a team of service desk technicians and analysts, ensuring the delivery of high-quality IT...

About the Role: The Junior Service Desk Analyst is an entry-level role responsible for providing first-level technical support to end users. This role involves diagnosing and resolving technical issues, logging incidents, and escalating more complex problems to higher levels of support. The position is focused on delivering excellent customer service and...

Our GoalsWe aim to bring velocity, efficiency, and security to buying at Google. Our organization is responsible for providing scaled operations support and driving growth in Google-wide sourcing, supplier, and contract management. We build a culture of collaboration and innovation while providing opportunities for ongoing career growth and development.Your...

Key Responsibilities:As a Service Desk Operations Director, you will be responsible for leading the technical operations of our service desk team, providing expert-level technical support, and driving business results through process improvement initiatives.You will have a proven track record of managing a service desk team and resolving complex technical...

Job Overview:We are IT AISA, a leading provider of technical services, and we are seeking a highly skilled IT Service Desk Manager to join our team. As a Technical Support Team Lead, you will be responsible for overseeing the technical operations of our service desk team, providing expert-level technical support, and leading the team in diagnosing and...

Service Desk Analyst Job SummaryWe are seeking an experienced Service Desk Analyst to join our team at HCLTech. As a Service Desk Analyst, you will be responsible for providing technical support to our clients via phone, email, and ticketing system. Your primary goal will be to troubleshoot and resolve technical issues related to desktops, laptops, printers,...

About Us: MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...

About Us: MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...

Req ID: 306436 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Service Desk - Systems Administration Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN).Service...

Job DescriptionWho we areWe&aposre a leading, global security authority that&aposs disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world&aposs largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded...

Job Description Req ID: 306436 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Service Desk - Systems Administration Analyst to join our team in Bangalore, Karnātaka (IN-KA), India...

What is special about Lighthouse? Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where...

We are seeking a highly motivated and skilled Technical Support Specialist to join our team. As a member of our Service Desk team, you will provide technical support and troubleshooting services to Polaris users across the globe.**Job Summary:** The Service Desk Support Specialist supports Polaris worldwide IT operations, providing first line support for...