Digital Operations Specialist

1 month ago

Bengaluru, Karnataka, India TE Connectivity Full time
Job Overview

As a key member of the Digital Center of Excellence (COE) at TE Connectivity, you will play a crucial role in supporting the intake of new project requests and providing top-tier support to internal stakeholders for TE.com platforms and processes. Your primary responsibility will be to ensure that internal stakeholders are supported in understanding TE.com capabilities and operating best practices, triaging issues, and optimizing processes.

Responsibilities:
  • Develop and deliver process documentation and training materials to maximize the use of TE.com capabilities, including product content management, self-service tools, and account registration and access.
  • Maintain and update operational procedures, workflows, and guidelines.
  • Contribute to the creation of internal communications and training resources, such as FAQs, how-to guides, and knowledge base articles.
  • Collaborate with business stakeholders to triage issues and oversee the support process.
  • Collaborate with business, segment, and center of excellence (COE) stakeholders to capture and triage enhancement requests as part of the intake process.
  • Manage the Asana project management tool for intake, including ensuring all requirements have been captured by the requestor, providing regular status updates, triaging to Jira once accepted, tagging to responsible implementation team, and closing once complete.
  • Work closely with subject matter experts to enhance understanding and functionality of website processes.
  • Facilitate the onboarding and training of staff on digital platforms and tools.
  • Assist with digital project management, including coordinating timelines, resources, and deliverables.
  • Develop detailed process maps based on collaboration with process owners and translate them into detailed workflows within the project management system.
  • Provide high-level reports for management showing project pipeline activity and progress against goals.
  • Coordinate and facilitate routine project check-in meetings with management to help document project status, including concerns, delays, risks, and dependencies.
Requirements:
  • Bachelor's degree in Business Administration, Information Systems, or a related field, or equivalent work experience.
  • Proven experience in business operations, digital operations, or a similar role.
  • Familiarity with digital support tools such as Jira, Asana, or similar platforms.
  • Strong understanding of digital tools, platforms, and technologies used in business operations (e.g., project management tools, CRM systems, ERP software).
  • Excellent analytical and problem-solving skills with the ability to interpret complex data.
  • Strong communication and interpersonal skills, with the ability to work collaboratively with cross-functional, global teams.
  • High attention to detail and the ability to manage multiple tasks and projects simultaneously.
  • Experience with project management and process improvement methodologies (e.g., Agile).
  • Proven experience in a digital customer support role or similar position.
  • Effective written and verbal communication skills.
  • Familiar with managing/working in matrix project teams.
  • Flexibility to work closely with a global team.
Competencies:

Integrity, Accountability, Inclusion, Innovation, Teamwork

What TE Connectivity Offers:
  • Competitive Salary Package
  • Performance-Based Bonus Plans
  • Health and Wellness Incentives
  • Employee Stock Purchase Program
  • Community Outreach Programs / Charity Events
  • Employee Resource Group

At TE Connectivity, we offer a comprehensive benefits package that includes competitive salary, performance-based bonus plans, health and wellness incentives, employee stock purchase program, community outreach programs, and employee resource group. Our benefits package is designed to support the well-being of our employees and provide a positive work-life balance.

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