Digital Operations Specialist

1 month ago


Bengaluru, Karnataka, India Arting Digital Full time

About Arting Digital

We are a dynamic and innovative digital solutions company looking for an experienced Digital Operations Specialist to join our team in Bangalore. This role is ideal for someone with 7+ years of experience in managing operations across cloud environments.

Salary Range: ₹15,00,000 - ₹25,00,000 per annum

Job Description:

Daily Operations & Monitoring:

  • Actively monitor systems, applications, and infrastructure across cloud environments (GCP & Azure).
  • Ensure that service levels, such as uptime and performance, meet the expected standards.

Support Tickets & Issue Resolution:

  • Work on support tickets raised by platform users, addressing technical problems and providing timely solutions to ensure smooth operations.

Incident Management:

  • Lead the management and resolution of incidents, minimizing downtime and ensuring quick recovery.
  • Manage the incident lifecycle from detection to resolution, coordinating across teams as necessary.

Root Cause Analysis & Problem Management:

  • Perform root cause analysis for incidents and recurring problems to prevent future occurrences. Document findings and implement preventive measures to maintain service reliability.

Automation & Optimization:

  • Write scripts and automation tools (primarily using Python) to reduce manual intervention and optimize operational tasks, driving efficiency and consistency.

Cloud Monitoring & Operations (GCP & Azure):

  • Leverage your expertise in cloud technologies to monitor and manage resources in GCP and Azure environments.
  • Ensure seamless integration, configuration, and scaling of cloud services.

ServiceNow Integration:

  • Use ServiceNow for managing and tracking incidents, requests, and changes. Ensure proper documentation and ticket management following ITIL best practices.

Collaboration with Cross-functional Teams:

  • Work closely with development, operations, and other engineering teams to maintain a unified approach to platform reliability and performance. Provide inputs for continuous improvement of the platform and processes.

Required Skills & Qualifications:

Cloud Monitoring & Operations:

  • Proven experience in managing operations across Google Cloud Platform (GCP) and Microsoft Azure.
  • Hands-on experience with cloud monitoring tools and techniques.

Incident Management:

  • Experience in leading incident response efforts, coordinating across teams, and minimizing the impact of outages.

Scripting & Automation:

  • Proficiency in Python for automation tasks. Knowledge of other scripting languages is a plus.

ServiceNow:

  • Familiarity with ServiceNow for incident tracking and service management.
  • Ability to integrate ServiceNow into existing operational workflows.

Problem-solving & Analytical Thinking:

  • Strong skills in root cause analysis, problem management, and preventive maintenance.

Communication & Collaboration:

  • Excellent communication skills with a focus on cross-team collaboration, customer service, and continuous improvement.

Benefits:

We offer a competitive salary package, opportunities for professional growth, and a collaborative work environment.



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