Digital Business Strategist

4 days ago

Thiruvananthapuram, Kerala, India beBeeTransformation Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Transformation Leader

This role offers an exciting opportunity to lead strategic transformation using AI, data science, and Six Sigma. You'll drive cost-efficiency, process optimization, and innovation across global operations, while leading cross-functional teams to deliver impactful, AI-powered solutions.

Key Responsibilities:
  1. Strategic Transformation Leadership
    • Leverage Lean Six Sigma methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processes.
    • Collaborate with internal teams (data science, product, and engineering) to develop AI/ML solutions, proof-of-concepts (POCs), and production-ready deployments.
  2. AI-Driven Innovation
    • Identify and champion use cases for AI technologies, including machine learning, generative AI, NLP, predictive analytics, and automation across key functions such as quality assurance, workforce management, fraud detection, and content moderation.
    • Develop, track, and report on key transformation KPIs, including AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.
  3. Cross-Functional Program Execution
    • Partner with business leaders, operations heads, and IT stakeholders to successfully execute transformation initiatives that deliver tangible ROI.
    • Manage complex transformation roadmaps using agile governance, ensuring stakeholder alignment, change management, and effective risk mitigation.
  4. Capability Building & Change Management
    • Lead the organizational shift towards greater digital maturity, focusing on areas like citizen development, AI literacy, and digital transformation.
    • Drive the creation and operationalization of a Center of Excellence for AI-augmented operations, fostering continuous improvement across business functions.
  5. Technical Skills & Expertise
    • Proficiency in tools such as Python, SQL, Power BI, Tableau, with exposure to AI platforms.
    • Strong command of automation technologies, particularly RPA tools like UiPath, Blue Prism, or Power Automate.
Required Qualifications:
  • Bachelor's degree in engineering, Computer Science, or a related field (Master's preferred).
  • Six Sigma Black Belt certification mandatory.
  • 12+ years of experience in BPO / KPO / Shared Services, with demonstrated ownership of large-scale transformation projects.
  • 5+ years of experience leading AI/ML initiatives, with a deep understanding of the entire model lifecycle.

A perfect blend of technical leadership and business transformation awaits you.

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