Application Support Specialist

3 days ago

Aligarh, Uttar Pradesh, India beBeeEngineer Full time ₹ 8,00,000 - ₹ 15,00,000
Progress Openedge Support

We are seeking a skilled Application Support Engineer to join our team. The ideal candidate will have strong knowledge of Progress OpenEdge (ABL/4GL) and experience in providing production support, issue resolution, monitoring, and minor enhancements for business-critical applications.

The successful candidate will be proactive in handling incidents, ensuring application stability, and working closely with users and development teams. Shift timings may vary based on the operational needs of the organization.

Key Responsibilities:

  • Provide L2/L3 support for applications built on Progress OpenEdge.
  • Monitor application performance and ensure system availability.
  • Analyze and resolve incidents, service requests, and problem tickets within SLAs.
  • Perform root cause analysis and implement long-term fixes to recurring issues.
  • Handle batch processes, jobs, and scheduled tasks.
  • Coordinate with development teams for bug fixes, enhancements, and release deployments.
  • Support application upgrades, patches, and migration activities.
  • Maintain accurate documentation of issues, resolutions, and standard operating procedures.

Required Skills & Experience:

  • Strong hands-on experience with Progress OpenEdge (ABL/4GL) in a support environment.
  • Good understanding of Progress Database concepts and performance troubleshooting.
  • Experience in incident management, problem management, and change management.
  • Familiarity with UNIX/Linux commands and scripting.
  • Exposure to ticketing tools (ServiceNow, JIRA, Remedy, etc.).
  • Strong troubleshooting, analytical, and communication skills.

Desirable Skills:

  • Knowledge of integration with APIs/web services.
  • Experience in working with global support models.
  • Basic knowledge of SDLC / Agile methodologies.

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