Senior Business Operations Manager

Senior Business Operations Manager

Our team is seeking a highly skilled Senior Business Operations Manager to oversee the day-to-day activities of a sub-team that powers our products and platforms. The successful candidate will work closely with Global Process Owners, MID Data Leaders, and Global Data Director to ensure all agreed deliverables are met and the team is equipped with the necessary training and documentation.

Key Responsibilities:

• Manage and develop a team of 10+ Data Research Analysts by providing clear direction, establishing SMART goals, and optimizing resource allocation for processes/projects.
• Work closely with multiple global teams and across various functions, participating regularly in global calls and meetings.
• Identify and eliminate roadblocks by partnering with technology teams and other database teams.
• Research complex projects leading to actionable recommendations and solutions.
• Promote LEAN Six Sigma tools and methodologies as an analyst framework for assessing the root cause of issues and improving processes.
• Ensure methods and techniques to improve and maintain the highest quality standards in the data collected by the team.
• Act as main point of contact/manager for the entire team for all questions, comments, and concerns.
• Track, measure, and report on agreed daily, monthly, and quarterly metrics to stakeholders.
• Provide coaching and training to team members as appropriate.
• Identify areas for improvement across the team and proactively take steps to improve upon weaknesses.
• Set goals and priorities for individuals in the team in consultation with Global Process Owner, MID Data Leaders, and Global Data Director.
• Effectively motivate and reward the team, ensuring good overall morale.
• Conduct performance reviews of each team member, explaining career development paths and opportunities.
• Monitor Data Research Analysts' availability to guarantee minimum staffing requirements are met.

Daily Job Responsibilities/Deliverables:

• Hold sessions with the team to communicate changes, issues, procedures, or reminders.
• Communicate questions, issues, or recommendations regarding process, workflow, technology, methodology, team morale, etc. to stakeholders.
• Operational matters.
• Accept/reject leave requests.
• Arrange job shifts based on daily staffing requirements.
• Provide floor support by answering questions, solving issues that come up throughout the day, and observing team dynamics.
• Monitor production and quality for all Data Research Analysts onsite.
• Ensure adequate engagement levels of staff to drive business results.

Required Skills and Qualifications:

• Attention to Detail.
• Methodical Problem-Solving Skills.
• Analytical skills (interpret data and analytics in an operations environment).
• Excellent Organization Skills (Email, Task Management, Follow-up).
• Self-Motivated.
• Ability to Motivate and Build Relationships with Others.
• Ability to Both Take and Give Direction & Criticism.
• Willingness to Work with and Develop Team Members.
• Goal Oriented.
• Honesty & Integrity.

Requirements:

• Bachelor/Master's degree in finance/business with exceptional academic record.
• Professional degree (CA, CA-Inter, ICWA, ICWA-Inter) preferred.
• 5+ years of professional work experience at various levels of seniority.
• Strong people and project management skills.
• Ability to effectively communicate with local and international teams.
• Proven experience optimizing processes.
• Eager and ready to work in a high-performance culture.
• Ability to take calls early or late nights once or twice a week.
• Prior experience leading teams of 10+ people will be an additional advantage.
• Demonstrated ability to develop talent.

As a Senior Business Operations Manager, you will have the opportunity to work with a talented team and contribute to the success of our company. We offer a dynamic work environment, competitive compensation, and opportunities for growth and development.