Business Operations Manager

2 days ago

Mumbai, Maharashtra, India beBeeOperational Full time ₹ 30,00,000 - ₹ 50,00,000

Job Summary

The key responsibility for this position would be to manage the end-to-end issuance and fulfillment of new business. This includes managing work-in-progress (WIP), initiatives to ease issuance through regular engagement with distribution, policy issuance, and underwriting teams to ensure business continuity.

Key Responsibilities

  • Relationship Management
    • Strengthen relationships by engaging regularly with distribution heads and monitoring performance.
    • Identify opportunities for improvement and drive process and operational excellence initiatives to ease business and enhance quality measures for channel partners.
  • Managing New Business
    • Manage new business issuance by ensuring daily traction on WIP to meet monthly targets.
    • Drive WIP clearance through hub teams to clear field WIP on a daily basis for issuance.
    • Participate in regular governance calls with HUB teams.
    • Responsible for end-to-end WIP management.
  • Data and Reporting
    • Deliver reports and analysis on various business parameters to derive action plans for improvement.
    • Enable and support distribution teams with data sets, reports, and dashboards.
    • Work closely with internal departments on report automation agendas.
    • Prepare presentations for senior management as required.

Control and Monitor Processes

  • Ensure maintenance and updating of standard operating procedures (SOPs) and four-sheeters.
  • Document and control changes in existing processes.
  • Process service requests according to defined service level agreements (SLAs).

Projects and Continuous Improvement

  • Conduct benchmarking internally and externally to establish best-in-class delivery and quality standards.
  • Roll out new guidelines for distribution adherence.

People Management

  • Develop team members to perform effectively and efficiently.

Measures of Success

  • Regular governance engagements with distribution leaders/head.
  • Publish monthly issuance dashboards/scorecards.
  • Drive operational efficiencies with the distribution team.
  • 92% Monthly 0 Issuance.
  • 94% Monthly 2 Issuance.
  • 85% First-Time Resolution.
  • Drive customer satisfaction through resolution of escalations and requests within time-allowed timelines.
  • Complete one Green/Black belt project per year.
  • Retain talent above 10% attrition for G2M2 employees.
  • Accurate reconciliation of business data/reports.
  • User-friendly customization of analytical reports.
  • Number of initiatives deployed to bring process improvements.
  • Effective alignment across departments with minimal escalations.

Desired Qualifications and Experience

  • Graduate/Postgraduate in Management.
  • Minimum 10+ years of experience.
  • 5 years in relationship management and Banca operations management.
  • Sound knowledge of Bancassurance or Banking Operations Model specifically operations processes.
  • Good communication and analytical skills.
  • Strong data skills and solution-centric approach.
  • Customer-centric approach.
  • Process documentation and systems approach.
  • Computer skills using databases and office management software including spreadsheets/presentation skills.
  • Team management and strong relationship skills.

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