Digital Banking Support Specialist

7 days ago

Surat, Gujarat, India beBeePayment Full time ₹ 80,00,000 - ₹ 1,50,00,000

We are seeking a skilled and detail-oriented professional to join our Payment domain team. This role involves monitoring, troubleshooting, and ensuring the uptime and stability of critical banking applications.

Key Responsibilities:
  • Provide Level 2/3 application and production support for digital payment systems.
  • Monitor application health, system alerts, and perform incident management.
  • Perform root cause analysis (RCA) for recurring issues and drive long-term solutions.
  • Coordinate with development, QA, infrastructure, and vendor teams for issue resolution and change implementation.
  • Document support procedures, run books, and incident reports.
  • Ensure compliance with ITIL practices including incident, problem, and change management.
  • Handle deployment activities, release validations, and post-production verification.

Required Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 8-11 years of experience in application support, production support, or IT operations.
  • Hands-on experience supporting UPI platforms, retail banking applications, and payment gateways.
  • Strong understanding of banking protocols and digital payment workflows.
  • Proficiency in SQL, Unix/Linux commands, log analysis, and scripting.
  • Good understanding of monitoring tools and incident tracking systems.
  • Excellent troubleshooting and analytical skills.
  • Strong communication and coordination skills across cross-functional teams.
About Us:

This position is ideal for those who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences through seamless transaction processing.

The successful candidate will be able to work collaboratively as part of a dynamic team, utilizing their technical expertise to ensure the highest levels of system availability and reliability.

This is an exciting opportunity to grow your career and make a meaningful contribution to the success of our organization.

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