Senior Digital Banking Professional

20 hours ago

Surat, Gujarat, India beBeeDigitalBanking Full time ₹ 15,00,000 - ₹ 28,00,000
Key Responsibilities:

Digital Banking Execution

  • Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals.
  • Identify key focus areas to enhance digital penetration across customer segments.

Team Leadership and Management

  • Lead and manage a team of Digital Banking Professionals, Team Leaders, and support staff within the assigned area.
  • Promote a high-performance culture and ensure the team is aligned with digital growth objectives.

Customer Onboarding and Engagement Strategies

  • Develop initiatives for onboarding customers onto digital platforms such as mobile banking, internet banking, and UPI.
  • Monitor onboarding performance and identify opportunities to enhance customer engagement and retention.

Training and Capability Building Initiatives

  • Organize training sessions for field teams and branch staff to improve knowledge and promotion of digital banking products.
  • Ensure teams are equipped with tools and knowledge to support customer onboarding and digital service usage.

Performance Tracking and Analysis

  • Track KPIs related to digital product usage, customer onboarding, and adoption success rates.
  • Generate reports and insights to support data-driven decisions and continuous improvement.

Stakeholder Coordination and Collaboration

  • Work closely with branch heads, area officers, and internal stakeholders to ensure seamless implementation of initiatives.
  • Act as a bridge between regional leadership and ground-level teams.

Customer Experience Enhancement and Improvement

  • Champion a customer-centric approach to digital adoption efforts.
  • Gather and analyze customer feedback to implement improvements in digital user experience.

Compliance and Risk Management

  • Ensure adherence to regulatory requirements and internal digital banking policies.
  • Promote secure onboarding practices and digital transaction safety across all touchpoints.
Educational Qualifications:
  • Graduate degree in any discipline (mandatory)
  • Postgraduate degree in Management or related field is an advantage
Experience Requirements:
  • Minimum 5 years of experience in banking, with at least 2 years in a digital banking or leadership role
  • Proven track record of managing teams and executing regional initiatives

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