Business Operations Analyst
14 hours ago
At ADCI HYD 13 SEZ, we are seeking a highly skilled Sr. Business Analyst to join our Global Accounts Receivable (GAR) team. As a key member of our team, you will play a critical role in enabling our vision to provide world-class Order-to-Cash (O2C) experience to our customers.
Key Responsibilities:- Become a subject matter expert in AR policies, processes, procedures, and tools.
- Manage the onboarding of new business channels launches/expansions onto AR tools, including requirement gathering, configuration, UAT/PVT, go/no-go decision, reporting, and hypercare.
- Author, catalog, and maintain up-to-date SOPs, process documents, and desktop procedures for the tools.
- Work closely with front-line managers and the training team to develop and maintain functional training documents for AR sub-processes and functions.
- Deliver functional training as part of new hire and ongoing L&D programs.
- Review trouble tickets raised by AR users, identify and address training gaps, and escalate to product and tech teams as appropriate.
- Advocate and drive adoption of AR tools, provide reporting and insights, and work with front-line managers to address adoption gaps.
- Represent users' needs to the tech teams and Global Process Owners by gathering feedback and writing and grooming user stories.
- Represent the operations community in projects, launches, and expansions.
- Write test scripts and conduct UAT for AR tools and features launches.
- Administer and super-user of AR tools.
- Conduct time studies and other efforts to measure the efficiency of the AR operations, the impact of process and tools improvements, and provide feedback to floor managers, product, and tech organizations.
- 3+ years of tax, finance, or a related analytical field experience.
- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience.
- 3+ years of business or financial analysis experience.
- Experience defining requirements and using data and metrics to draw business insights.
- Experience making business recommendations and influencing stakeholders.
- Experience with Excel.
- 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience.
- 3+ years of driving end-to-end delivery and communicating results to senior leadership experience.
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