System Administrator – Mac and Windows

Description:

We are seeking a skilled technical expert to join our team. As a JAMF Consultant, you will be responsible for administering JAMF Pro/JAMF Cloud for MAC device management, user identity, and endpoint protection. You will also configure Microsoft Intune for device management and policy configuration.

Key Responsibilities:

• Administer JAMF Pro/JAMF Cloud for MAC device management, user identity, and endpoint protection.
• Configure Microsoft Intune for device management and policy configuration.
• Maintain security compliance across the global endpoint estate using JAMF/SCCM/Azure.
• Ensure vulnerabilities are patched quickly and compliance levels are maintained.
• Develop and implement best practices for vulnerability, security, and Evergreen upgrade processes.
• Troubleshoot complex issues related to Windows group policy, MAC policy, and security patches.
• Troubleshoot laptop hardware, drivers, and BIOS updates.
• Analyze log files and windows events to identify incidents and performance issues.
• Manage and triage incidents with Service Delivery, IT Security, and desktop support teams.
• Escalate issues to 3rd party vendors including Microsoft, Apple, Dell, 1E, and Devicelock.
• Work closely with GCC Engineering, Packaging, Senior Technical Management, Product Owners, and Project Managers to support technology across the Collaboration stack.
• Help deliver service improvements without unnecessary investment in new products.
• Act as a Subject Matter Expert for macOS, Windows 10/11, and Evergreen across all EUC platforms (Laptop, PC, VDI).
• Adhere to Security Policy standards and ensure operational requirements are met in the delivery of services around standards and engineering.
• Maintain support documentation and issue tracking using Confluence and Jira.
• Publish and maintain hardware certification standards.
• Own and keep all technical documentation up to date.
• Provide up-to-date Knowledge Base support articles and scheduled upskilling sessions.
• Manage product enhancement via Agile processes.
• Provide Management reporting of end-to-end services via PowerBI.
• Ensure the EUC estate meets all Audit requirements.

Required Skills and Qualifications:

• JAMF Administration on JAMF Pro/JAMF Cloud.
• Microsoft Intune device management and policy configuration.
• Microsoft Autopilot maintenance and engineering.
• Enterprise-level patching and vulnerability management.
• Microsoft Endpoint Configuration Manager (System Centre Configuration Manager).
• Knowledge of build task sequence in SCCM.
• Enterprise-level Group Policy and Active Directory troubleshooting skills.
• Advanced macOS and Windows 10/11 troubleshooting skills.
• Browser support and Microsoft Edge enterprise mode configuration.
• Troubleshooting and optimization skills in an Enterprise environment.
• Advanced understanding of Patch Management and Policy creation/implementation.
• Experience working in a compliance-driven environment.
• Office 365.
• Ability to deliver custom solutions to address non-standard requirements or provide additional value.
• Strong understanding/experience of Remote access technologies and client troubleshooting – Pulse VPN, NetScaler, Zscaler Cloud Proxy.
• Active Directory and Group Policy, Azure AD.
• PKI infrastructure – Certificate Management and NDES.

Benefits:

• Opportunity to work on challenging projects.
• Collaborative and dynamic work environment.
• Professional growth and development opportunities.

Others:

As a Technical Expert, you will have the opportunity to work on a variety of projects and collaborate with a talented team of professionals. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.