
Help Desk Expert
3 days ago
We are seeking a skilled professional to manage customer queries via phone, email, chat, and social media with prompt, professional, and empathetic responses.
This role requires working closely with sales, technical, and operations teams to resolve customer concerns and ensure high customer satisfaction.
The ideal candidate will develop and implement customer service policies and standards in collaboration with the quality assurance team.
Maintaining accurate records, files, and documentation is crucial in compliance with company policies.
Candidates should be proficient in MS Office (especially Excel), SAP, and Outlook, with strong analytical and problem-solving skills.
Effective interpersonal, oral, and written communication skills with a proven capability to make a significant contribution to the business are essential.
Requirements:- BE/BTech/Msc/B pharma/Any Graduate with some regulatory knowledge.
- 2-3 years post-graduation experience; experience in sales/marketing & in healthcare/medical devices/service order management industry preferred.
- Strong analytical and problem-solving skills.
- Effective interpersonal, oral, and written communication skills with a proven capability to make a significant contribution to the business.
- Team player with a solution-oriented approach and attitude.
- Able to work under pressure and meet deadlines.
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