
Customer Support Specialist Role
7 days ago
Our company is seeking a skilled Customer Support Expert to provide exceptional support to our global user base.
This role involves:
- Responding to customer inquiries via live chat, email and phone.
- Guiding users through platform features, onboarding and usage best practices.
- Maintaining a comprehensive knowledge base and ensuring help content is up-to-date.
- Independently troubleshooting product issues using internal tools, help resources and platform knowledge.
- Tracking recurring issues and contributing to support process improvements.
- Ensuring fast, clear and empathetic communication with a global audience.
The ideal candidate will have strong written communication skills, ability to manage multiple chat threads simultaneously and prior experience supporting a SaaS product or FinTech platform.
Requirements include:
- Graduate with 2+ years of experience in live chat and email support roles.
- Self-starter who can learn product knowledge and workflows independently.
- Proven ability to manage multiple chat threads simultaneously with high accuracy.
- Excellent written English and strong professional communication skills.
- Prior experience supporting a SaaS product or FinTech platform is highly preferred.
Additional benefits include the opportunity to work with a leading FinTech company offering a suite of powerful SaaS solutions.
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