
Expert Customer Support Specialist
6 days ago
As a customer-focused Technical Helpdesk Executive, you will be responsible for delivering exceptional support to our global prepayment customers by resolving their queries and issues related to meters, software applications, and databases.
- Handle incoming calls and service requests related to our software (SFE/SMSO), meter installation, pairing, troubleshooting, and other smart services.
- Manage service requests involving meter uploads, tariff updates, configuration changes, key generation, and system simulations.
- Monitor, manage, and close all service requests within agreed timelines. Escalate unresolved or critical issues as needed.
- Create and maintain FAQs, checklists, and knowledge documents to help customers and team members troubleshoot issues independently.
- Work closely with internal teams like IT, NPI, Marketing, and Production to ensure smooth service delivery and project support.
- Support the generation of reports and trend analysis to aid in service improvement and business decisions.
- B.E. in Electrical, Electronics, or Computer Science
- 1–2 years in a technical support role, with at least 1 year of experience working with international customers
- Strong communication and problem-solving skills
- Comfortable working in rotational shifts and a 24/7 support environment
- Windows & Linux operating systems
- Oracle & PostgreSQL databases
- IIS and client-server architecture
- Utility prepayment systems
-
Customer Support Specialist
4 days ago
Udaipur, Rajasthan, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000Job Title: Customer Support SpecialistAbout Us:We aim to bridge the gap between dreams and competence, enabling students to realize their full potential and introduce them to science, coding, and AI through the lens of math.Our mission is to eradicate math phobia and encourage careers in math and STEM fields among learners worldwide.We believe that every...
-
Full Time Customer Support Specialist
2 days ago
Udaipur, Rajasthan, India beBeeCustomerSupport Full timeAt the forefront of the BPO industry, we deliver exceptional customer service and professional support solutions. Our cutting-edge technology enables us to provide tailored business services that cater to the unique needs of every organization.This is a full-time, office-based position for a Customer Support Specialist in Indore.The role involves managing...
-
Customer Support Specialist Role
7 days ago
Udaipur, Rajasthan, India beBeeSupport Full time ₹ 4,80,000 - ₹ 7,20,000Customer Support ExpertOur company is seeking a skilled Customer Support Expert to provide exceptional support to our global user base.This role involves:Responding to customer inquiries via live chat, email and phone.Guiding users through platform features, onboarding and usage best practices.Maintaining a comprehensive knowledge base and ensuring help...
-
Customer Support Associate
7 days ago
Udaipur, Rajasthan, India beBeeCustomerSupport Full time ₹ 3,00,000 - ₹ 6,00,000Customer Support Specialist Job DescriptionWe are seeking a dedicated and enthusiastic customer support specialist to join our organization.The ideal candidate will be responsible for providing exceptional customer service to our clients through various channels. This includes responding promptly and effectively to inquiries, providing accurate information...
-
Expert Technical Support Specialist
6 days ago
Udaipur, Rajasthan, India beBeeSupport Full time ₹ 10,00,000 - ₹ 12,34,567Technical Support ExpertWe are seeking a skilled technical support professional to assist customers with Alvaria product-related issues.Key Responsibilities: Resolve customer complaints and provide solutions to technical issues. Document and troubleshoot reported problems, utilizing available resources and documentation. Communicate effectively with...
-
IT Support Specialist
2 days ago
Udaipur, Rajasthan, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 15,00,000Job Overview">We are seeking an experienced Technical Support Specialist to join our team. This role involves resolving complex technical issues, providing expert troubleshooting and ensuring smooth resolution of incidents that cannot be resolved at the initial support level.">Main Responsibilities">Resolve technical issues, service requests and escalations...
-
Automotive Customer Support Specialist
2 days ago
Udaipur, Rajasthan, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 10,00,000Job OverviewA key member of our customer support team, providing expert assistance to clients with vehicle issues.Resolving problems efficiently and ensuring high customer satisfaction through effective communication and timely issue resolution.Collaborating with technical teams to address complex cases and provide first-level troubleshooting.Key...
-
Technical Support Expert
2 days ago
Udaipur, Rajasthan, India beBeeSupport Full time ₹ 18,00,000 - ₹ 26,00,000About the RoleWe are looking for a highly skilled and dedicated professional to fill the Product Support Specialist position.The ideal candidate will be a tech-savvy individual who thrives at the intersection of education, technology, and customer success.This role involves being the go-to person for resolving learner queries, supporting live sessions,...
-
Customer Service Expert
4 days ago
Udaipur, Rajasthan, India beBeeCustomer Full time ₹ 1,80,000 - ₹ 2,28,000Job OpportunityWe are seeking a detail-oriented and fast-learning individual to join our team as a Customer Service Specialist. This role requires excellent communication skills, both written and verbal.Key Responsibilities:Provide exceptional customer support via various channelsResolve customer complaints in a timely and professional mannerOffer product...
-
Technical Support Specialist
4 days ago
Udaipur, Rajasthan, India beBeeTroubleshooting Full time ₹ 20,00,000 - ₹ 25,00,000Job TitleThe Technical Support Specialist plays a crucial role in delivering exceptional customer experiences by resolving technical cases created by customers.To be successful, the specialist must possess excellent communication skills, ability to comprehend server-side object-oriented programming languages, Unix Shell scripting and Windows scripting, as...