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Customer Support Specialist
3 weeks ago
Job Title: Customer Support Specialist
About Us:We aim to bridge the gap between dreams and competence, enabling students to realize their full potential and introduce them to science, coding, and AI through the lens of math.
Our mission is to eradicate math phobia and encourage careers in math and STEM fields among learners worldwide.
We believe that every student has the potential to excel in math and beyond. Our team is dedicated to providing top-notch support to help students achieve their goals.
Job Description:
- Act as a single point of contact and be the face of our support for customers.
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Proactive outbound calling to build rapport with customers.
- Identify customers' needs and requirements and propose suitable solutions quickly and efficiently by coordination with cross-functional teams.
- Follow-up with customers to ensure their issues are resolved.
- Build and maintain long-lasting relationships with existing customers.
- Maintain a deep knowledge of our products and services.
Requirements:
- Degree in management, marketing, communication, or a similar field.
- Experience as a relationship manager, in customer service, or a similar role.
- Proficiency in Microsoft Office, CRM software, and use of ticketing systems.
- Excellent written, verbal skills, and interpersonal skills.
- Good conflict resolution and problem-solving skills.
- Ability to multi-task and display patience when handling tough cases.
