Technical Customer Support Specialist

2 days ago

Udaipur, Rajasthan, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 9,00,000

Job Overview:

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various communication channels.

About the Role:

  • You will handle inbound and outbound customer calls in Korean, ensuring high-quality service and resolving issues efficiently.
  • Assist customers with inquiries, complaints, and transaction-related support via voice and non-voice (email, chat, tickets) channels.
  • Provide accurate and timely resolutions to customer issues while maintaining professionalism.
  • Process customer transactions, orders, and requests efficiently.
  • Maintain detailed records of customer interactions and transactions.
  • Foster strong relationships with customers by actively listening to their concerns and delivering solutions that meet their needs.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Stay updated on product/service knowledge to provide accurate information to customers.

Requirements:

  • Prior experience in customer service, call center, or BPO is preferred.
  • Fluent in Korean (spoken & written) – Must be able to communicate clearly and professionally with customers.
  • Strong problem-solving skills and ability to handle customer complaints effectively.
  • Good typing speed and proficiency in handling email, chat, and CRM tools.
  • Ability to multitask and work in a fast-paced environment.
  • Basic computer knowledge and familiarity with customer support software.

Preferred Qualifications:

  • Experience in e-commerce, banking, or technical support is a plus.
  • Certification in Korean language proficiency (TOPIK or equivalent) is an advantage.

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