Senior Conversational AI Strategist

13 hours ago

Hyderabad, Telangana, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Overview
We are seeking a seasoned Technical Architect with 10+ years of industry experience in conversational AI, agentic workflows, and prompt engineering.

This role requires both strategic thinking and strong technical execution to drive transformative outcomes for enterprise clients. As a Technical Architect, you will lead the design and delivery of intelligent virtual assistants across chat, voice, and omnichannel use cases using the Kore.ai platform.

Key Responsibilities:
  • Own the technical architecture and design of conversational AI solutions built on the Kore.ai platform.
  • Lead solutioning and implementation of multi-agent workflows, agentic decision systems, and prompt-driven automation.
  • Translate complex business requirements into scalable bot structures.
  • Guide the design and integration of dynamic prompt engineering strategies using LLMs (OpenAI, Claude, Gemini, etc.) within Kores GenAI framework.
  • Architect enterprise-grade solutions that ensure performance, scalability, and reliability.
  • Provide technical leadership during client workshops, reviews, and deployments.
  • Optimize bot performance, error handling, fallback strategies, and human hand-off.
  • Mentor and upskill developers on best practices in Kore.ai, LLM integration, and agent design patterns.
  • Stay updated on the latest in Conversational AI, Generative AI, and agent-based architectures and contribute to internal innovation.


Required Skills & Qualifications:
  • 10+ years in software development or enterprise architecture roles.
  • 4+ years of experience implementing bots using Kore.ai, including Bot Builder, BotKit, Webhooks, and multi-channel delivery.
  • Strong understanding of agentic AI architectures, prompt design, and LLM orchestration.
  • Proficiency in JavaScript/Node.js, RESTful APIs, and cloud platforms (Azure, AWS, or GCP).
  • Expertise in NLP/NLU, context modeling, and intent disambiguation.
  • Experience integrating Kore.ai with enterprise systems, CRMs, contact centers, and APIs.
  • Deep familiarity with SDLC, Agile, and CI/CD practices.
  • Strong communication, documentation, and stakeholder engagement skills.


Preferred Qualifications:
  • Kore.ai Architect or Developer certification.
  • Hands-on experience with OpenAI, Anthropic, Cohere, or similar LLMs.
  • Background in agent-based app development using Kore.ai's GenAI tools.
  • Familiarity with contact center platforms (Genesys, NICE, Five9, Twilio, etc.).
  • Knowledge of RPA tools, data privacy (GDPR/CCPA), and governance frameworks.

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