
Senior Counselling Leader
2 weeks ago
Leap into a senior counselling leadership position where you will drive strategic processes, guide teams, and propel growth initiatives.
Key Responsibilities:
- Own regional revenue accountability for your team of counsellors.
- Lead a team of 80-100 counsellors and managers by demonstrating leadership skills through building high-performing teams, driving key process metrics, fostering an exceptional work culture, delivering strong customer focus, and driving exponential growth.
- Collaborate with a team of equally talented and passionate colleagues to develop short and long-term strategies to create a sustainable customer base and business model.
- Audit, oversee, and implement all operations initiatives for the organization while efficiently managing teammates.
- Leverage a high degree of independence and decision-making autonomy to drive the team's 10X growth by owning the end-to-end process from TOFU to BOFU.
Ideal Candidate Qualifications:
- 5+ years of experience in the study abroad industry.
- Over 10-12 years of experience managing P&L with a team of 50+ professionals.
- Experience scaling teams and designing processes across 2-3 companies, with a strong grasp of technology.
- Operational excellence - defining, monitoring, improving processes, and metrics.
- Ability to manage multiple stakeholders across the business, channel partners, counsellors, operations, etc.
- Strong client and non-client support through 100% compliance of application processes.
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