Senior Operations Leader

15 hours ago

Lucknow, Uttar Pradesh, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

**Job Description:** As a senior leader, you will be responsible for managing teams and driving business growth in the international voice industry. You will oversee the end-to-end operations of our contact center, ensuring seamless communication with clients across different regions.

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  • Key Responsibilities:
  • Lead cross-functional teams to achieve business objectives and drive process improvements.
  • Develop and implement strategies to enhance customer experience and retention.
  • Collaborate with stakeholders to ensure alignment on goals and objectives.
  • Manage performance metrics and make data-driven decisions to optimize operations.

**Required Skills and Qualifications:**

  • Minimum 10 years of experience in a leadership role, preferably in the telecom or BPO industry.
  • Proven track record of achieving business growth and improving operational efficiency.
  • Strong leadership skills, with the ability to motivate and manage large teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Strategic thinking, with the ability to develop and implement effective business plans.

**Benefits:**

  • Opportunity to work with a dynamic team and contribute to the growth of a leading organization.
  • Competitive salary and benefits package.
  • Professional development opportunities, including training and mentorship programs.

**Others:**

  • Must be willing to work in US shift timings and adapt to changing requirements.
  • Should have experience in managing teams and driving business growth in the international voice industry.

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