Customer Care Business Partner

4 days ago


Chennai, Tamil Nadu, India NTT DATA North America Full time
Job Overview

We are seeking a highly motivated Senior Insurance Resolution Specialist to join our team at NTT DATA North America. In this role, you will play a key part in resolving outstanding Accounts Receivables by performing outbound calls to insurance companies.

About the Role
  • Performing routine research on customer inquiries and responding to customer requests by phone and/or in writing to ensure customer satisfaction and meet service standards.
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services, and processes performed by the team.
Required Skills and Qualifications
  • Ability to work regularly scheduled shifts from Monday to Friday 17:30pm to 03:30am IST.
  • University degree or equivalent that required 3+ years of formal studies of the English language.
  • 0-1 year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • 6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
  • 6+ months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.


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