Enterprise Systems Architect

1 week ago


Bengaluru, Karnataka, India New Relic, Inc. Full time
About the Role

We are seeking an experienced Enterprise Systems Architect to join our team at New Relic, Inc. in Bangalore, India. This is a hybrid role that offers a unique opportunity to work from home and our office throughout the week.

Job Description

As an Enterprise Systems Architect, you will be responsible for designing, implementing, and managing enterprise-level systems and applications. Your primary focus will be on supporting Jira and related tools in our newly formed BA Product Operations team.

You will play a crucial role in how the platform is used across the organization, working closely with internal PMOs and Jira SMEs to align Jira to our SDLC and best practices. Your technical expertise will be essential in ensuring the smooth operation of our systems and applications.

Key responsibilities include:

  • Designing and implementing enterprise-level systems and applications
  • Providing technical support for Jira Data Center and Cloud instances, as well as other products like Confluence Cloud
  • Building a deep understanding of stakeholder use cases and determining ways to optimize and improve setup and workflows for our tools
  • Working cross-functionally with stakeholders to deeply understand requirements and ensure seamless experience and timely delivery of projects
  • Providing assistance in the management and support of integrations between tools in the development landscape
Requirements

To be successful in this role, you will need:

  • 5+ years of experience in SaaS enterprise tools support, with a focus on administering enterprise-level applications
  • 5+ years of experience as a Jira / Atlassian Administrator
  • Bachelor of Science in Computer Science, Engineering or a related technical field, or equivalent experience
  • Proficient in documenting and maintaining configuration and process information
  • Familiar with Java, JavaScript, SQL, and REST APIs
  • Experience administering JIRA, Confluence, and Jira Version upgrades
  • Ability to write custom JQL (Jira Query Language)
Salary Range

The estimated salary for this position is ₹1,200,000 - ₹1,800,000 per annum, depending on experience.

Benefits

New Relic, Inc. offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.



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