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Enterprise Solutions Architect

2 months ago

Bengaluru, Karnataka, India Stibo Systems Full time

Key Responsibilities

We are seeking a skilled Enterprise Solutions Architect to join our Global Technical Services team in Bangalore. The successful candidate will be responsible for receiving, qualifying, and resolving issues raised by our global customer base.

As a technical services member, you will work closely with the Cloud operations & Support department and R&D to drive to a resolution of low to medium complexity issues. Your ability to analyze the incident's business impact and communicate to the affected users will be crucial in minimizing disruption.

Key Requirements

  • Participating in daily problem solving on reported customer issues.
  • Providing a high level of service to our customers, adhering to our SLAs for response and resolution times.
  • Able to drive to a resolution of low to medium complexity issues.
  • Able to analyze the incident's business impact and communicate to the affected users and minimize the disruption.
  • Working closely with other support regions in Global SaaS services, R&D and Support – Denmark and the US.

About Us

We measure our own success against the success of our growing base of customers, including 14 of the Fortune 100 and 42 Fortune 500 companies. Innovative organizations like Mercedes, Bosch, Siemens, Adidas, Sony, Toyota, McDonald's, Fujitsu chose us to help them shape their digital futures and achieve positive business outcomes through intelligent master data management.

What We Offer

  • A hybrid work model promoting work-life balance.
  • Global career opportunities, multicultural teams, and access to learning platforms like Udemy.
  • A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities.
  • Opportunities to work with cutting-edge technologies and contribute to the development of innovative solutions.