Program Manager

8 hours ago


Salem, Tamil Nadu, India beBeeLeadership Full time ₹ 22,00,000 - ₹ 42,00,000
Customer Service Leadership Opportunity

The role of Senior Program Manager in Customer Service presents an exciting chance to lead key initiatives in a fast-growing environment.

This position involves strengthening leadership within the CS team, effectively managing high-priority customer escalations, and shaping the CS technology roadmap to enhance both customer and agent experience.

Key Responsibilities:
  • Escalation Management
  • Technology Roadmap Development
  • Team Leadership

This opportunity requires strategic thinking, excellent communication skills, and the ability to drive results through effective leadership and collaboration with cross-functional teams.

A strong background in program management, customer service, and technology is essential for success in this challenging and rewarding role.

The ideal candidate will possess excellent analytical and problem-solving skills, a customer-centric approach, and the ability to adapt quickly to changing priorities.


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