
Program Manager
8 hours ago
The role of Senior Program Manager in Customer Service presents an exciting chance to lead key initiatives in a fast-growing environment.
This position involves strengthening leadership within the CS team, effectively managing high-priority customer escalations, and shaping the CS technology roadmap to enhance both customer and agent experience.
Key Responsibilities:- Escalation Management
- Technology Roadmap Development
- Team Leadership
This opportunity requires strategic thinking, excellent communication skills, and the ability to drive results through effective leadership and collaboration with cross-functional teams.
A strong background in program management, customer service, and technology is essential for success in this challenging and rewarding role.
The ideal candidate will possess excellent analytical and problem-solving skills, a customer-centric approach, and the ability to adapt quickly to changing priorities.
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Program Manager
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Growth & Program Manager
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Education Program Manager
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EdTech Program Manager
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Effective Program Manager
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Program Manager: Batch Operations
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Education Program Manager
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Program Strategist
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Cyber Security Program Manager
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