Executive Salesforce Solutions Architect

4 days ago

Alwar, Rajasthan, India beBeeEnterprise Full time ₹ 2,20,00,000 - ₹ 2,55,00,000
Senior Salesforce Technical Architect

We are seeking a highly accomplished and experienced Senior Salesforce Technical Architect to lead the design and implementation of large-scale Service Cloud solutions. This role requires a deep understanding of Salesforce architecture, governance, and technical leadership.

  • Key Responsibilities:
    • Design and implement enterprise-scale Service Cloud solutions that meet business requirements and adhere to technical standards.
    • Establish and enforce technical governance, coding standards, and best practices across Salesforce programs.
    • Ensure compliance with Salesforce Well-Architected Framework, security standards, and regulatory requirements.
  • Administration & Governance:
    • Oversee critical administration areas such as roles, profiles, permission sets, sharing rules, workflows, and automation tools.
    • Define governance frameworks for configuration management, change management, and release management.
    • Provide architectural guidance on data quality, system performance, and sandbox strategy.
  • Technical Leadership & Mentorship:
    • Act as the technical authority for Service Cloud initiatives, guiding developers, admins, and consultants.
    • Conduct design and architecture reviews to ensure solutions are scalable, secure, and maintainable.
    • Mentor technical teams and promote continuous learning of Salesforce Service Cloud capabilities.
  • Project Delivery & Execution:
    • Lead enterprise-wide Service Cloud implementations, including Case Management, Knowledge Management, Omni-Channel, CTI integrations, and Service Console.
    • Oversee complex integrations with ERP, telephony, middleware, and external applications.
    • Collaborate with program managers to manage timelines, risks, and dependencies, ensuring successful project outcomes.
  • Required Skills & Qualifications:
    • 12+ years of IT experience with 7+ years in Salesforce CRM, proven expertise in architecting large-scale Salesforce Service Cloud solutions, and strong command of Service Cloud features: Case Management, Knowledge Base, Omni-Channel, CTI, and Service Console.
  • Benefits:
    • Opportunity to work with a cutting-edge technology platform.
    • Chance to develop and grow professionally.
    • Collaborative and dynamic work environment.

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