
Elevate Skills through Training
1 day ago
Job Summary:
The Training Officer role is a crucial position in our organization, responsible for developing the skills of new hires and existing team members.
This key role requires an individual who can design and implement comprehensive training programs that enhance the performance of our advisors.
- Design and execute training programs on negotiation techniques to boost advisor productivity.
- Develop and manage monthly cyclic activities to ensure continuous learning and improvement.
- Liaise with stakeholders to identify and execute process improvement plans that drive business growth.
Responsibilities:
- Assume accountability for new hires' performance during the OJT period, including attrition rates.
- Maintain regular communication with team members regarding their performance and any issues requiring escalation.
- Provide immediate feedback to advisors on their calls and document it for future reference.
Key Competencies:
- Strong customer service skills.
- Excellent analytical and data representation skills.
- Proven ability to work with MS Excel and manage time effectively.
- Ability to multitask and prioritize tasks efficiently.
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