Career Development Specialist

2 weeks ago

Guntur, Andhra Pradesh, India beBeeTraining Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

We are seeking a highly skilled Training Officer to join our team. As a key member of the organization, you will be responsible for conducting new hire training and soft skills/negotiation skill training. This role involves collaborating with various stakeholders to identify and address training needs.

In this dynamic and challenging position, you will also be responsible for completing monthly cyclic activities including refresher training, update training, and PKT. You will work closely with the Quality and Operations teams to ensure seamless execution of these activities.

As a Training Officer, you will take ownership of new hires' performance during the OJT period, including attrition. Your responsibilities will include monitoring calls of each advisor every week, providing immediate feedback, and documenting feedback signed off by concerned parties.

Additionally, you will be expected to monitor calls across teams (cross-monitoring) every month, nominate and groom floorwalkers amongst the team regularly, conduct process refreshers and policy refreshers, and handle all escalation calls for the team.

Required Skills and Qualifications
  • Strong communication skills in English

Critical competencies required for this role include customer service, analytical skills, data representation, time management, and multi-tasking abilities.

Benefits

This role offers a unique opportunity to grow professionally and develop your skills in a dynamic environment. You will have the chance to work with a talented team and contribute to the organization's success.

Others

As a Training Officer, you will play a crucial role in shaping the organization's future. We are looking for a dedicated individual who is passionate about training and development.

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