Customer Service Professional

3 days ago

Alleppey, Kerala, India beBeeCommunicator Full time ₹ 1,42,000 - ₹ 35,10,000

Job Opportunity

We are seeking a talented professional to join our organization in the role of Customer Success Intern.

About the Job

This internship opportunity requires full-time commitment, working 9 hours a day with a 1-hour break. Key responsibilities include addressing inquiries and resolving issues via email or chat, reviewing candidate-provided documents, educating candidates on documentation processes, and documenting interactions and feedback.

Collaboration is essential for success in this role as you will work closely with cross-functional teams to address candidate needs and enhance the overall experience. Tasks involve creating and maintaining support documentation, assisting Candidate Support Managers with tasks such as updating candidate information, and handling level 1 escalations.

Requirements

To be successful, strong written and verbal communication skills are necessary, along with a basic understanding of customer support and/or candidate management. You should also possess strong organizational skills, attention to detail, and the ability to work independently and collaboratively.

What We're Looking For

We seek a highly motivated individual who takes initiative, makes decisions, tackles challenges proactively, and excels at solving problems. A communication champion with clarity, professionalism, and empathy is required. Additionally, you should have a keen eye for detail and be tech-savvy, comfortable with Google Sheets, and enthusiastic about collaboration and growth.

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