Senior Process Manager

1 month ago


Pune, Maharashtra, India METROMAKRO Full time

Job Summary

Metro Global Solution Center (MGSC) is an internal solution partner for METRO, a leading international wholesaler with operations in 31 countries. As a Senior Process Manager, you will play a crucial role in monitoring process performance, collaborating with customers, and driving efficiency-driven transformation projects.

Key Responsibilities

  • Monitor overall process performance and collaborate with customers to resolve issues.
  • Engage with customers to assess impact and migrate processes to GBS.
  • Ensure compliance with external audits, including ICF.
  • Drive transformation projects with Country and Metro Digital.
  • Conduct skip meetings, focus group sessions, and performance reviews.

Requirements

  • Hybrid environment
  • Travel requirements as per business needs

About MGSC

MGSC is present in Pune (India), Düsseldorf (Germany), and Szczecin (Poland). We provide IT and business operations support to 31 countries, speak 24+ languages, and process over 18,000 transactions daily.



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