Senior Process Manager

2 weeks ago


Pune, Maharashtra, India METRO Global Solution Center IN Full time

Job Summary

As a Senior Process Manager at METRO Global Solution Center IN, you will be responsible for monitoring team performance with respect to TAT, Productivity, and Quality. This role requires a strong understanding of process health and the ability to drive employee engagement within the team.

Key Responsibilities

  • Monitoring ageing buckets and ICF control checks
  • Driving employee engagement and improving projects through self-ideation and team collaboration
  • Conducting regular team meetings to discuss process health and conducting monthly performance reviews
  • Preparing quarterly incentives and conducting annual appraisals of team members
  • Sharing feedback and managing leave for the team
  • Coordinating with other teams to ensure smooth operations and driving UAT testing for process changes
  • Closing liaison with process owners and experts for process analysis and interacting with customers on process quality and updates
  • Participating in analysis for monthly governance ppt and meetings

Qualifications

Hands-on knowledge of AP Goods or AP Cost, time management, people management, empathy towards process and people, discipline towards monitoring process health, proactive in escalations and appreciation, eye for detail, knowledge of ICF controls, expertise in using MS Office tools, communication and presentation skills, and knowledge of quality tools like problem-solving techniques. Good to have Six Sigma Yellow Belt Trained.



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